Minimums depend on the line and pack size. Most stocked items can be ordered in modest quantities; some manufacturer-packed lines carry their own minimum. Send your list and we will confirm the exact terms before you commit.
Send your requirement by form, email or phone. We confirm availability first, then quote with the price, lead time and any freight included so there are no surprises later.
Yes. We will tell you which lines ship immediately and which are on a lead time, so you can decide whether to split the delivery or wait for one consolidated shipment.
Stocked lines confirmed before cut-off are typically picked the same working day, with tracking issued at dispatch. Special orders are quoted with a realistic lead time rather than an optimistic one.
You hear it from us first, with the reason and a revised date. If a delay is going to affect a job in progress, we will offer alternatives where we can.
For account clients we can arrange recurring or calendar-based deliveries, so supply lines up with your workshop or maintenance schedule.
Incoming goods are checked on fitment data, finish and packaging before release. Problems we can catch at our end do not become returns at yours.
Contact your account contact with the order reference and a photo. Genuine faults and picking errors are resolved with a replacement or credit — we will confirm the process and timeline in writing.
Warranty terms follow the manufacturer for each line, and we manage the claim on your behalf where the supplier provides cover. Details are stated on your quotation.
Send your business details and we will set up your account with agreed terms. You can also place a first order without an account while that is being arranged.
Bank transfer is standard for trade accounts. Other methods can be discussed at setup, and payment terms for approved accounts are confirmed in writing.
That is a large part of what we do. Send a part number, description or photo and we will trace options through our supplier network, then quote with lead times.
Where a reference is difficult or expensive, we can suggest a comparable alternative and explain the difference in quality tier and price, so the choice stays yours.
Yes — use the Book Now page to pick a time, and we will call you. It is usually the quickest way to work through a longer parts list.
Our delivery coverage and freight arrangements will be confirmed here once finalised. In the meantime, send us your location and we will confirm whether we can supply you directly.